Terms of Service.

Who we are.

Rhenyx is an operational software company. Our flagship product, marketOS, is an AI-native marketing operations platform.

These Terms of Service (the “Terms”) govern your access to and use of our website, the marketOS platform, and any other products or services we provide (collectively, the “Service”).

When these Terms refer to “Rhenyx,” “we,” “our,” or “us,” it means Rhenyx and its products. When they refer to “you” or “your,” it means the individual or organization accessing the Service.

Acceptance of these terms.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, “you” refers to that entity.

These Terms form a binding agreement between you and Rhenyx. Please read them carefully.

Your account.

To use most parts of the Service, you must create an account.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to create an account. The Service is intended for business use only.

Account information

You agree to provide accurate, current, and complete information when creating your account, and to keep that information up to date. You are responsible for safeguarding your password and for all activity that occurs under your account.

Unauthorized access

You agree to notify us immediately at security@rhenyx.com of any unauthorized use of your account or any other breach of security. Rhenyx is not liable for any loss or damage arising from your failure to protect your account.

Workspace roles

If you invite other users to your workspace, you remain responsible for their compliance with these Terms. Workspace administrators may assign roles and permissions that grant other users access to data within your workspace.

Subscriptions, billing, and payment.

Plans and pricing

Rhenyx offers paid subscription plans. The features available, pricing, and any usage limits associated with each plan are described on our pricing page or in your order document. We may change pricing or plan offerings; if we change pricing for an active subscription, we will give you reasonable advance notice.

Billing cycle

Subscriptions are billed in advance on a recurring basis — monthly or annually, depending on the plan you select. Your subscription will renew automatically at the end of each billing period unless you cancel before the renewal date.

Payment

You authorize us to charge your selected payment method for all fees due under your subscription. If a charge fails, we may suspend your access to the Service until payment is received.

Taxes

All fees are exclusive of applicable taxes (including GST, VAT, sales tax, and similar charges), which you are responsible for paying.

Refunds

Except as required by applicable law, fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused features, or downgrades.

Cancellation

You can cancel your subscription from your account settings or by contacting admin@rhenyx.com. Cancellation takes effect at the end of your current billing period, and you retain access until then.

Acceptable use.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable law, regulation, or third-party right
• Use the Service to send spam, unsolicited communications, or content that violates anti-spam laws (including India’s IT Act, CAN-SPAM, GDPR, and similar regulations in other jurisdictions)
• Upload, transmit, or distribute content that is illegal, fraudulent, deceptive, defamatory, harassing, hateful, or infringing
• Attempt to gain unauthorized access to the Service, other accounts, or any system or network connected to the Service
• Interfere with or disrupt the integrity, performance, or operation of the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to build a competing product or to benchmark against a competing product without our prior written consent
• Scrape, harvest, or otherwise collect data from the Service through automated means without our prior written consent
• Use the Service to process data of any individual without a lawful basis for doing so

We reserve the right to investigate suspected violations, suspend or terminate your access, and cooperate with law enforcement where appropriate.

Third-party integrations.

marketOS allows you to connect third-party tools — including lead data providers, email execution platforms, CRM systems, and ad platforms — directly within the platform.

When you connect a third-party integration, you are authorizing a data exchange between marketOS and that platform. You are solely responsible for:

• Ensuring you have the right to share data with the connected platform
• Complying with the terms of service and privacy policy of each integration partner
• Maintaining the security of any credentials, API keys, or tokens you provide
• The accuracy and lawful use of any data you import from or export to a connected platform

You can disconnect any integration at any time from within your account settings.

Your content.

You retain all rights to the data, content, and materials you submit to or generate within the Service (“Your Content”). This includes leads you import, campaigns you build, CRM records, and any output produced by your activity in the platform.

License to Rhenyx

To operate the Service on your behalf, you grant Rhenyx a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely for the purpose of providing the Service to you. This license ends when Your Content is deleted from our systems.

Your responsibility for content

You are solely responsible for Your Content and for ensuring you have all necessary rights, consents, and lawful bases to submit it to the Service. You represent and warrant that Your Content does not violate any law or infringe any third-party right.

Aggregated data

We may use aggregated, de-identified information derived from your use of the Service to improve and develop our products. Aggregated data does not identify you, your workspace, or any individual end user.

Intellectual property.

Rhenyx and its licensors own all right, title, and interest in and to the Service — including all software, design, text, graphics, logos, and underlying technology. No rights are granted to you except those expressly set out in these Terms.

Your license to use the Service

Subject to your compliance with these Terms and payment of applicable fees, Rhenyx grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Rhenyx a perpetual, irrevocable, royalty-free, worldwide license to use that feedback without restriction or obligation to you.

Trademarks

“Rhenyx,” “marketOS,” and our logos are trademarks of Rhenyx. You may not use them without our prior written consent.

Confidentiality.

Each party may have access to information of the other party that is confidential (“Confidential Information”) — including, in your case, Your Content, and in our case, the non-public aspects of the Service.

Each party agrees to:

• Use the other party’s Confidential Information only as necessary to perform under these Terms
• Protect such information with at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care
• Not disclose such information to any third party except to its employees, contractors, or service providers who are bound by similar confidentiality obligations

These obligations do not apply to information that is publicly available, lawfully obtained from a third party, or independently developed without reference to the other party's Confidential Information.

Termination.

Termination by you

You may terminate your account at any time by cancelling your subscription and closing your account from your account settings. Cancellation takes effect at the end of your current billing period.

Termination by Rhenyx

We may suspend or terminate your access to the Service if you:

• Materially breach these Terms and fail to cure the breach within 14 days of written notice
• Fail to pay fees when due
• Use the Service in a way that creates legal liability or operational risk for us or others
• Are subject to legal process or bankruptcy proceedings that affect your ability to fulfill your obligations

We may terminate the Service or any feature at any time for convenience, with reasonable advance notice. If we do, we'll provide reasonable assistance to help you export Your Content.

Effect of termination

Upon termination, your right to access the Service ends immediately. We will delete Your Content from our active systems within 60 days, in accordance with our data retention practices described in the Privacy Policy. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

Disclaimers.

The Service is provided “as is” and “as available.” To the maximum extent permitted by applicable law, Rhenyx disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from using the Service will be accurate or reliable for your purposes
• Any errors in the Service will be corrected

Outputs generated by AI features within the Service — including lead scores, prioritization rankings, and content suggestions — are provided as decision support, not as definitive guidance. You are responsible for reviewing and validating AI-generated outputs before relying on them.

Limitation of liability.

To the maximum extent permitted by applicable law:

• Rhenyx will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, business opportunities, or goodwill — arising out of or related to your use of the Service, even if we have been advised of the possibility of such damages.
• Rhenyx’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid to Rhenyx in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

These limitations apply regardless of the legal theory on which the claim is based (contract, tort, statute, or otherwise) and apply even if a limited remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification.

You agree to defend, indemnify, and hold harmless Rhenyx, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service in violation of these Terms or applicable law
• Your Content or your data processing practices
• Your violation of any third-party right, including any intellectual property or privacy right
• Your dispute with any third-party integration partner

We will promptly notify you of any claim subject to this indemnity and may participate in the defense at our expense.

Governing law and dispute resolution.

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles.

The courts located in Hyderabad, Telangana, India will have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service, and you consent to the personal jurisdiction of those courts.

Before initiating a formal proceeding, you agree to first contact us at admin@rhenyx.com to attempt to resolve the dispute informally. We will work in good faith with you to resolve any dispute within 30 days of receiving notice.

Changes to these terms.

We may update these Terms from time to time as our Service evolves or as legal requirements change. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Post the revised Terms on this page
• Notify you by email or in-app notification if the changes materially affect your rights or obligations

If you continue to use the Service after the effective date of the revised Terms, you are accepting the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

How to contact us.

If you have questions about these Terms or the Service, reach us at:

• General inquiries: admin@rhenyx.com
• Legal notices: legal@rhenyx.com

We aim to respond to all legal inquiries within a reasonable time, typically within 30 days.